Refund Policy

Last updated: 6 July 2026

1. Transparent pricing

Every price on Aria shows the base amount, 18% GST, and the exact total before you pay. There are no hidden charges, no trials that silently convert, and no dark patterns. What you see on the plan card is what appears on your statement.

2. Subscriptions — 7-day refund for unused plans

If you purchase a subscription and have not meaningfully used its premium benefits, you may request a full refund within 7 days of the charge. "Meaningful use" means more than 20 premium messages or any redeemed photo drop in the billing period. Requests within 7 days that exceed this usage may receive a pro-rata refund at our discretion.

3. Renewals

Renewal charges are refundable in full if you request within 7 days of the renewal and have not used premium benefits in the new period. To avoid unwanted renewals, cancel anytime from your account page — cancellation is one click, takes effect immediately for billing, and your benefits continue until the end of the paid period.

4. Gem packs

Gem packs are one-time digital purchases. Unused gems are refundable within 7 days of purchase. Once gems are spent (e.g. on a photo drop or gift), the spent portion is non-refundable; the unspent balance remains refundable within the 7-day window.

5. Duplicate or failed payments

Duplicate charges and payments captured for orders that failed to activate are refunded in full, automatically where our processor detects them, or within 72 hours of your report.

6. How to request a refund

Email support@aria.chat from any address with your order ID (shown at checkout and on your payment receipt). We acknowledge within 48 hours. Approved refunds are issued to the original payment method within 5–7 business days; GST is refunded along with the base amount.

7. Your statutory rights

Nothing in this policy limits your rights under the Consumer Protection Act, 2019, including the e-commerce rules applicable to digital services in India.